You can search the entire WellSight FAQ using your web browser's search function.

• Scroll to the top of the FAQ page and click somewhere near the top.
• In Internet Explorer 6, select Edit Menu|Find (on this page).
• Enter your keyword.
  • For best results enter part of a word that will match all variations. E.g. enter "etwork" to match "network", "Network", and "networks".
• Press Find Next to find the first/next instance of your keyword.

Yes. STRIP.LOG, MUD.LOG, HORIZONTAL.LOG, and Log Manager can all be evaluated for 30 days before purchasing them. LOG.ANALYSIS can be evaluated for 10 days. The evaluation uses Electronic Licensing to provide you with a one-time free trial period.

Go to the Download page and select the desired program to download and install. The first time you run the product, it will automatically start your evaluation period.

Be sure to purchase your product before the evaluation period runs out to avoid an interruption in your ability to run it. If you wish to use a Hardware Key for your product, be sure to order at least one week before the evaluation ends.

Note that the WellSight Log Viewer does not require a license and is available free of charge.

Yes. Contact WellSight to arrange an extension to your evaluation period.

Yes. As of version 6.3.0 STAR.LOG, Log Manger, and Log Viewer are supported on the following 64-bit versions of Windows: XP Pro x64, Vista Business x64. Other 64-bit Windows versions may be added later. Check the Readme file for the current version.

LOG.ANALYSIS is not currently supported on 64-bit windows.

1. Go to the Download page.
2. Navigate to the download button for the desired product and click it.
3. Complete the download form and click Download Now.
4. Save the download file on your Windows desktop.
5. Locate the download file and double-click on it.
6. A message will ask you if you want to install the program.
7. Click Yes to install the program and follow the instructions. Click Next for any pages of the installation wizard about which you are unsure.
8. If you are prompted to restart Windows, click Restart Later, finish running the installation wizard, then restart Windows from the Start button.
9. After the program has been installed, you can safely delete the download file.

Which Product?

Which Version of STAR.LOG do I need?

Version 6 of STAR.LOG can be used with either a hardware key or an electronic license.

As of Version 6.3.0 WellSight products use a new licensing system called HASP SRM for both hardware keys and electronic licenses. If you are upgrading to Version 6.3.0 or later, then before you can use the new version you must convert your license to a HASP SRM license.

With HASP SRM, there is no longer a need to uninstall and reinstall your WellSight product in order to switch between using a hardware key and using an electronic license. STAR.LOG programs and Log Manager automatically detect which type of license you are using.

This flexibility can be very useful in circumstances like the following:

• You have evaluated STRIP.LOG by downloading and running the free trial period, which uses an electronic license. Now you want to purchase STRIP.LOG to run off a hardware key. Once your hardware key arrives, simply connect it to your computer and STRIP.LOG automatically finds the hardware key the next time it runs (or after your trial period ends).
• You use a hardware key for MUD.LOG, but when you arrive at the well site you realize that you don't have it with you. No problem. If you haven't already used the free trial period on your computer, it will start automatically when you run MUD.LOG without the hardware key present. If you have already used the free trial, contact WellSight to arrange an emergency electronic license to get you through the job.

Yes. Version 5 and 6 install in separate locations such that they can both be installed at once. Desktop icons for Version 6 identify their major version (e.g. "STRIP.LOG 6"). On the Start Menu, Version 5 programs appear in a program menu called "WellSight Systems V5", and Version 6 programs appear in a program menu called "WellSight Systems V6".

STAR.LOG programs and the Log Manager can be used on Virtual Machines (VMs), but only when a hardware key is used. This applies to both stand-alone and network server installations. Network client installations can also be on VMs since they do not require a local license.

When launching your WellSight product, if you receive a message that a Virtual Machine has been detected, check the following:

• For a stand-alone installation, ensure that the black USB hardware key is connected and mapped to the VM.
• For a network server installation, ensure that the red USB network hardware key is connected and mapped to the VM.
• For a network client installation, ensure that the client can access the license server over the network.

The Log Viewer also works in a VM as it does not require a license.

The only configuration that does not run in a VM is a stand-alone installation that tries to use an electronic license. To use an electronic license (including a free trial license) you must install your WellSight product directly on a real computer running a supported version of Windows.

Version 6 of STAR.LOG as well as the latest Version 5.x automatically create shortcut icons on your desktop when you install them.

If your shortcut gets deleted you can restore it as follows:

• In the Control Panel, run Add/Remove Programs (Programs and Features, in Vista).
• Find the entry for your product, e.g. WellSight Systems STAR.LOG 6, and click Change/Remove.
• When prompted to Modify, Repair, or Remove, choose Repair.
• Click Next and complete the setup wizard.

WellSight programs automatically configure Windows to launch the appropriate program when you double-click on a strip log file. This is done when you install the program by associating the log file name extension (e.g. .SLG, .HL6) with the program. However, this association can be changed on you, e.g., by other software being installed.

To re-establish the file name extension associations for a WellSight program:

• In the Control Panel, run Add/Remove Programs (Programs and Features, in Vista).
• Find the WellSight program, e.g. "WellSight Systems STAR.LOG 6", and click Change/Remove.
• When prompted to Modify, Repair, or Remove, choose Repair.

Sometimes the default associations are not what you want. For example, you may want your vertical log files to be opened by MUD.LOG, but any horizontal log files should be opened by the WellSight Log Viewer. To change the default file name extension associations:

• Right-click on a log file and select Open With > Choose Program.
• Select or Browse to the WellSight program file, e.g. "C:\Program Files\WellSight Systems\Log Viewer 6\Viewer.exe".
• Check "Always Use the Selected Program" and click OK.

WellSight distributes setup.exe installation programs that contain MSI database files. To extract the MSI file, simply install the product using the setup.exe. As part of the installation, the MSI file will be extracted to the default location for your version of Windows. E.g., for Windows XP, "C:\Documents and Settings\[user]\Local Settings\Application Data\Downloaded Installations".

Yes. A number of our customers have reported that they have successfully used our products on operating systems other than the supported versions of Windows. Techniques included:

• Dual-boot systems with more than one operating system installed. Newer Intel duo Macs support this.
• Windows Emulators.
• Virtual Machines, e.g. Parallels for Max OS X.

For STAR.LOG programs, install the hardware key version and configure the Windows emulator or VM to access its USB port.

Note: You cannot use an electronic license on virtual machines.

If you encounter error messages while downloading and installing WellSight Systems products, try the following steps:

• Restart your computer.
• Login as a user with administrator privileges.
• Check the Add/Remove Programs (Programs and Features, in Vista) applet for any WellSight Systems entries and uninstall them.
• Download the installation program (e.g. starlog_61.exe) to your desktop and run it from there.

If the problem continues, submit a Problem Report Form, being sure to include the following information:

• The exact error message(s) displayed.
• When the error message(s) are displayed. E.g. during the download, during the installation, or when you run the program.
• The file size (in bytes) of the downloaded installation program.
• The exact, numerical Windows version number and Service Pack level (found under Control Panel > System).

Error messages may be displayed by the Microsoft WIndows Installer (MSI). For example,

Error 1931. The Windows Installer server cannot update the system file C:\... (some windows file) . . .

If this happens, record the exact and complete error message to send it to WellSight. You can sometimes press Cancel and the installation will complete anyway. However, afterward, you may not be able to run the WellSight program you just installed. Instead, you receive a message telling you that the HASP driver may not be installed. If this happens, see LicenseTrouble-Shooting or Hardware Key Problems..

First, Restart Windows and try installing the product again from the setup program. You may be prompted to Modify/Remove/Repair the installation. Choose Remove. This should un-install the WellSight product.

If this doesn't work, then you may try the following advanced procedure. Caution: The following procedure involves editing the Windows Registry database. You are strongly advised to consult with a Windows systems expert to perform this procedure. In addition, you are strongly advised to backup the Windows Registry before this procedure is carried out.

• Backup the Windows system registry. Consult a Windows systems expert or the Windows on-line help for details. If you are not able to do this, do not proceed with this procedure.
• Note the full name of the product you want to uninstall. It is the name that appears in the Add/Remove Programs applet. It will also appear in the title bar of each window when you run the setup program and in error messages related to installing and uninstalling the product. Example full product names are:
  • WellSight Log Viewer
  • WellSight Log Viewer V5
  • WellSight Log Viewer 6
  • WellSight Systems
  • WellSight Systems V5
  • WellSight Systems STAR.LOG 6
  • LOG.ANALYSIS
• Run the windows registry editor:
  • Click the Start Button
  • Choose Run
  • Type: regedit and click OK.
• Select Edit Menu > Find and search for the full product name
  • Depending on the version of Windows and the WellSight product and version, you may find several different instances of the full product name
  • Find the instance that is in one of the following locations:
    • HKEY_CURRENT_USER\Software]Microsoft\Installer\Products
    • HKEY_LOCAL_MACHINE\software\classes\installer\products
  • Delete the entire Node that contains the Key with the full product name as its value. This Node's label is a long alpha-numeric string and it is located directly under the Products node.
• Re-run the setup program for the WellSight product.

HASP SRM Licensing System

The HASP SRM licensing system provides WellSight's customers the flexibility to use either a USB hardware key or an electronic license. This is the latest generation of the HASP system that WellSight has always used for its hardware keys.

The main benefit to HASP SRM is that WellSight programs automatically detect whether you have a hardware key or an electronic license. You can switch between using a hardware key and using an electronic license without having to uninstall and reinstall your WellSight product.

Renewing Your License

When renewing your license, you use the same procedure regardless of the type of license you have: hardware key, electronic license, or network license.

Network Licensing

Installation and management of network licenses is simplified compared to earlier versions in several ways:

• Network licenses can be either hardware keys or electronic licenses.
• WellSight programs automatically find and use a network license when no hardware key or software license is present on your computer.
• The same setup type option is used for both server and client machines.
• A simple browser-based management tool called the Admin Control Center is provided to monitor usage and configure network licenses.
  

You can easily check the status of your license in any WellSight product by selecting Help > About.

Several other tools for managing WellSight licenses can be found on the Start Button > (All) Programs > WellSight Systems 6 > License submenu.

To use a hardware key with STAR.LOG 6, you require a black USB key. If you have a purple USB key, a white parallel port key, or other hardware key contact WellSight Systems to arrange a key exchange.

Assisted Procedure

The easiest way to convert your license, is to download and run ConvertLicense.exe. This small setup program will install the necessary tools and execute most of the steps to convert your license to HASP SRM. To use ConvertLicense.exe:

1. If you have one, connect your black USB hardware key (HASP-HL) to your computer.
2. Run ConvertLicense.exe, which will perform the following steps:
   1. Install the HASP SRM driver.
   2. Apply a firmware update to your HASP-HL hardware key, if one is connected.
   3. Open the Renew License Tool for you to collect license information.
3. Use the Renew License Tool to generate a license info file (C2V) and send it to WellSight (see notes below).
4. You will receive a new HASP SRM license file (V2C).
5. Double-click the V2C file to install your new license.
6. Download and install the latest version (6.3.0 or later) of your WellSight product.

Manual Procedure

Alternately, the steps to convert your license can be carried out manually using the tools that install with ConvertLicense.exe or with Version 6.3.0 or later of STAR.LOG or Log Manager. The required tools can all be found on the "Start Menu > (All)Programs > WellSight Systems V6 > License" menu. If this menu does not exist, be sure you have installed either ConvertLicense.exe or Version 6.3.0 or later of STAR.LOG or Log Manager.

1. If you have one, connect your black USB hardware key (HASP-HL) to your computer.
2. Install the HASP SRM driver. (License > Install HASP SRM Driver)
3. Apply the firmware update to your HASP-HL hardware key. (License > Apply Firmware Update)
4. Use the Renew License Tool (License > Renew License) to generate a license info file (C2V) and send it to WellSight (see notes below).
5. You will receive a new HASP SRM license file (V2C).
6. Double-click the V2C file to install your new license.
7. Download and install the latest version (6.3.0 or later) of your WellSight product, if you have not already done so.

Notes

• We recommend you use ConvertLicense.exe as it both installs the necessary tools and runs them for you.
• If you have a HASP-HL hardware key connected, then when you collect license info you may be prompted to choose which license to collect information for: the Hardware Key or a Software Key that is is installed automatically. Be sure to select Hardware Key. If you do not see the Hardware Key choice, there may be a problem with the HASP driver. Contact WellSight for assistance.
• If you have more than one hardware key, we recommend that you apply Convert Licence.exe with the first key selected, then manually apply the firmware update to the second and subsequent keys. It is best to only connect one hardware key at a time.
• When you send your license info file, specify what type of license you have currently , e.g.:
  • Black USB HASP hardware key
  • Crypkey electronic license
  • Other type of hardware key, e.g., a purple USB key,
• The firmware update only needs to be applied to your (each) hardware key once.
• If you encounter errors while installing either ConvertLicense.exe or your Version 6.3.0+ product, uninstall ConvertLicense.exe, STAR.LOG and/or Log Manager, restart your computer, and re-install ConvertLicense.exe followed by STAR.LOG and/or Log Manager.
• We strongly recommend that you convert your license before you install and run Version 6.3.0+ of STAR.LOG or Log Manger for several reasons:
  • You will need to wait to receive your new license file before running the new program version.
  • You will not be able to run the previous program version while you wait.
  • If you do choose to run the new program version before converting your license, you will automatically start a 30-day electronic trial license on your computer. As this is a one-time trial license it will no longer be available to you should you need it in the future (e.g. if you lose, forget, or damage your hardware key or your electronic license runs out).

To Purchase or Renew Your License

1. If you use a hardware key, ensure that your black USB hardware key is connected to your computer.
2. From the running WellSight product, select Help Menu > Renew License. This will open the Renew WellSight License tool.
3. If your license has already expired, you can also run the Renew WellSight License tool from the Start Menu: Start > (All) Programs > WellSight Systems 6 > License >Renew License.
   
   
   
4. Check the Key you want to renew.
5. Check the product(s) you want to renew.
6. Enter the order details including: your name, company name, phone number, and purchase order number (if required).
7. Click Save License Info File. A license info file (C2V) will be created on your desktop.
8. Attach the license info file to an email and send it to info@WellSight.com.
9. Contact WellSight to arrange payment for your license. WellSight will email you back a license file (V2C).
10. When you receive this email, save the license file to your Desktop.
11. Double-click the license file to open it in the remote license update utility.
    
    
12. Click "Apply Update" and your license will be updated.
13. Once your license has been successfully updated, you can safely delete the license information file (C2V) and the license file (V2C) from your desktop.

Note: If for some reason you are unable to run the Renew WellSight License tool, follow these directions.

To Purchase or Renew Your Hardware Key

Note: For version 6.3.2 or later use this procedure to renew your hardware key.

1. Ensure that your black USB hardware key is connected to your computer.
   
2. Select Start Menu > (All) Programs > WellSight Systems 6 > License > Collect License Info to run the remote license update utility for HASP SRM, with which you will gather licensing information to be sent to WellSight.
   
   
3. Select the "Collect Key Status Information" tab.
   
4. Click on "Collect Information".
   
5. You will be prompted for a location to save the key information. We suggest that you save it to your Desktop and name it with your name or your company's name. E.g. "drillco.c2v" or "johndoe.c2v".
   
6. You may see a Select HASP window. Select the "HASP HL ..." line and click OK.
   
   
7. Now attach the key information file to an email and send it to info@wellsight.com.
   
8. Contact WellSight to arrange payment for your license. WellSight will email you back a license file (V2C).
   
9. When you receive this email, save the license file to your Desktop.
   
10. Double-click the license file to open it in the remote license update utility.
    
    
11. Select the "Apply License Update" tab.
    
12. Click "Apply update" and your license will be updated, allowing you to run the product.

Once your license has been successfully updated, you can safely delete the key information file (C2V) and the license file (V2C) from your desktop.

WellSight products look for a license in this order:

• If a trial is active (started and not yet expired) it uses the trial license
• Then it uses an active Hardware Key (HASP-HL) license if present
• Then it uses an active Electronic license (HASP-SL) if present
• Then it searches for a network license
• Finally, it will start an unused trial

You can check which license is being used by a WellSight program by selecting Help > About. To see all available and expired licenses, choose Help > Renew License.

Yes, after you have converted your license to HASP SRM, you can safely remove Crypkey from your computer.

1. In the installation folder for your product (e.g. C:\Program Files\WellSight Systems\Log Manager 6) run one of the following script files (whichever is present) to remove the Crypkey driver: unistall_crypkey_driver.bat or unistall_crypkey_service.bat.
2. Download CleanupCrypkeyFiles.exe. Save it in your installation folder and run it.
3. Delete any remaining files in your installation folder with "crypkey" in their names, including the scripts and programs used in this procedure.

STAR.LOG and Log Manager 6.3.0+ use the HASP SRM licensing system. HASP SRM supports licensing using either Hardware Keys or Electronic Licenses. Here are some possible problems and their probable solutions.

Problems at Installation Time

Problems at Run Time

Note: This FAQ deals with older versions before HASP SRM. For Version 6.3.0 and later see License Trouble-Shooting.

STRIP.LOG, MUD.LOG, and HORIZONTAL.LOG (optionally) use a hardware key that attaches to the USB port or printer port of your computer. This hardware key (also called a HASP, HASP-HL, bit-lock or dongle) controls which versions of which products are authorized to run.

STRIP.LOG, MUD.LOG or HORIZONTAL.LOG may display one of these messages (or one similar) when it cannot recognize the hasp hardware key on your computer.

"Hardware key cannot be found"

"Unable to start hardlock service"

"The hardware key did not respond correctly"

"No answer from the NetHASP server"

"HASP Error (15)"

"Cannot open HASP driver"

Major Upgrades

A major upgrade has a higher major version number (e.g. from 5.3 to 6.3.0).

To upgrade to the next major version:

• Backup any strip log files and other data files that you have created in the installation directory.
• Uninstall the old version. While this is not necessary, it is recommended unless you need to use both versions. If you don't uninstall the old version, then both versions will be available.
• Download and install the new version.
• Purchase the upgrade license for the new product version.
• If upgrading to Version 6, Convert your license to HASP SRM.

Minor Updates

You can update to a new version with the same major version number (e.g. from 6.0 to 6.1) without having to upgrade your license. In this case, install the new product version over the old one. There is no need to uninstall the old version.

To upgrade to Version 6

Download and install the latest STAR.LOG Version 6

To use a hardware key with STAR.LOG 6, you require a black USB key. If you have a purple USB key, a white parallel port key, or other hardware key contact WellSight Systems to arrange a key exchange.

Follow the procedure to renew your license.

Yes. Any of the STAR.LOG 6 products and the WellSight Log Manager can be run over a network using a network license. The license allows a maximum number of workstations to use the product at one time. This licensing method is sometimes referred to as "floating seat" licensing because a single license can "float" from one workstation to another. This affords a greater level of flexibility for your corporation and requires fewer licenses to enable all of your users.

Contact WellSight for network license pricing information.

Network Server Installation

1. Install the product on the license server, selecting the Network setup type.
2. Obtain a network license from WellSight using the same procedure as for stand-alone licenses, except specifying that you require a network license and for how many floating seats.
3. Optional: use the Admin Control Center to configure which clients can access this server.
4. Ensure that the program runs correctly directly on the server before installing it on network client workstations.

Network Client Installation

1. Install the product on the client workstation, selecting the Network setup type.
2. No license or further configuration is required as long as the client workstation can access the network license server.
3. Optional: use the Admin Control Center to configure which server(s) this client can access.

Tip: You can replicate the configuration to several client workstations.

Notes:

• Any computer on your network that is running a supported version of Windows can be the network license server.
• A network license server requires a special network license from WellSight.
• The network license can be either a red USB network hardware key or an electronic license.
• The network license server can be a Virtual Machine, but only when using a network hardware key.
• There can be more than one network license server. In which case, you can configure which workstations use which network license server, or you can allow the WellSight program(s) to automatically locate a server at run-time.
• You can use the Admin Control Center to configure and manage servers and clients.

The main difference between a Local / Trial setup and a Network setup is that the Local / Trial setup installs a trial license whereas the Network setup does not. This distinction was made to avoid the confusion that a trial would cause when verifying a network installation. If your clients install a Local /Trial setup, the WellSight program may activate the trial and use it until it expires before accessing the network license. Use the Admin Control Center to verify whether a particular client workstation is using a Local / Trial license or a Network license.

Choose Admin Control Center from the WellSight Systems 6 > License submenu. The Admin Control Center (ACC) is a browser-based application that you use to monitor and administer your WellSight license(s).

The left-hand sidebar contains a menu of functions. Some of the most useful are listed below. But first, it is helpful to know some of the terms that ACC uses.

Definitions

HASP Keys, Products, Features, and Sessions form a hierarchy. Each HASP Key has 1 or more Products. Each Product has 1 or more Features, etc.

Useful ACC Functions

Check Your License Expiry Date(s)

• Launch the ACC and click HASP Keys
• If you have a hardware key, click Products beside the listed HASP HL.
• If you have an electronic license, click Products beside the listed HASP SL.
• Locate your WellSight Product and click Features beside it.
• The Features list shows the expiry date for your license(s).

Generate a Diagnostic Report

• Launch the ACC and click Diagnostics
• At the bottom of the page, click Generate Report
• This creates a web page of diagnostic information.
• In your browser, select File > Save As to save the web page as an HTML document.
• Attach the HTML document to an email and send it to WellSight.

Configure the License Server

• Launch the ACC and click Configuration
• Top Menu – Select Access from Remote Clients tab
• Ensure the following item is checked: Allow Access from Remote Clients
• Click Submit

Configure Client Machines

• Launch the ACC and click Configuration
• Top Menu – Select Access to Remote License Managers tab
• Ensure the following item is checked: Allow Access to Remote Licenses
• Under Specify Search Parameters – Enter the IP address of the license server
• Click Submit

Tip: You can replicate the configuration to several client workstations.

• Tip:To configure several client workstations with the same configuration:
• Configure the first workstation using Admin Control Center.
• Copy the configuration file from the first workstation. The location of the configuration file can be found at the bottom of the Configuration page in the ACC. Typically it is: C:\Program Files\Common Files\Aladdin Shared\HASP\hasplm.ini
• On each workstation:
  1. Stop the HASP License Manager service using the Services applet (Start>Programs>Administrative Tools>Services).
  2. Paste the configuration file from the first workstation to the same location on the workstation.
  3. Start the HASP License Manager service

Yes. You can run WellSIght products remotely on Windows 2003 Server, Citrix, or another Terminal Server using Remote Desktop. Doing so requires a network license on the server. Each terminal server / remote desktop instance uses 1 seat from the network license.

When shopping for a printer to use with your WellSight Systems product, take the following into consideration:

• Do you require continuous feed (either tractor feed or pressure feed)?
• What is the maximum length of log you will be printing (some printers support continuous feed printing, but with a maximum number of pages)?
• Do you require color?
• Will you also be using the printer to print black and white documents? If so, look for a printer that has a separate black ink cartridge to reduce operating costs.
• Will you be moving the printer around a lot, e.g. to the field? If so, be sure that the printer is rugged enough.
• How long is the warrantee period and is there a local service shop?
• Before you buy, try it out. Take your notebook computer or a copy of the software to the store and try printing a sample log. Check for the speed, noise, ruggedness, and quality of output.
• Do not automatically buy the cheapest printer. First determine what the operating costs will be, particularly ink cartridges.
• Ask your salesman for a copy of the latest Windows printer driver software on CD. The version that is in the box is usually out of date and may have problems that have been fixed in the latest driver version. Alternatively, you can download the latest driver from the manufacturer's website.

The following printers have either been tested by WellSight or have been recommended by our customers. They each support continuous printing of WellSight logs. If a printer is no longer available in stores, you may try buying directly from the manufacturer's website, or looking for a pre-owned printer through, e.g., eBay.

If you have found a printer that works well with our products, please send us the make and model so we can share the information with others. If you are the first to identify a particular printer model, we'll reward you with an extra 3 months on your current license for one product.

If you are having trouble getting your log to print continuously with no break between pages, check the printer setup for "scaling", "page length" or "margin" settings. Be sure that the page length is 11" and the top and bottom margins are zero, or as close as possible to zero. Set scaling to "none" or "100%". Some printers require you to choose "banner" mode both in the printer setup dialog and on the printer itself.

Printing problems are almost always caused by system configuration problems. Please go through the following suggestions to help identify the source of the problem. Each bulleted item is a complete suggestion. Try printing again after each suggestion.

• If you are using a plotter (e.g. an HP DesignJet) you will need to use the WellSight Log Manager in order to plot your log.
• If you are having trouble getting your log to print continuously with no break between pages view this FAQ.
• If you are trying to print a horizontal log, verify whether you can print a vertical log.
• Turn your computer and printer off for a minute then turn them on.
• Exit all programs except for WellSight's.
• Update to the latest printer driver from the printer manufacturer's web site.
• See if you can print:
  • anything from a standard Windows program (e.g. Notepad, Paint)
  • other log files (e.g. one of WSI's sample logs)
  • to another printer
  • to the same printer from another computer
  • at a different quality or dots-per-inch resolution
  • with color turned on or off
  • your log file with an earlier version of WSI's program
• Try different printer emulation modes if your printer supports them

On older windows versions (XP, 2000) you may need to try the following:

• Check for disk space on your system disk (the disk where your Windows or WinNT folder is - usually C:). Large logs can temporarily require 100 MB or more of disk space to print.
• Turn off spooling. Open Start Menu|Settings|Printers or Start Menu|Printers and Faxes, select your printer, and choose File Menu|Properties. On the Details or Advanced tab under Spool Settings choose Print directly to printer.

The WellSight Log Manager supports plotting to HP DesignJet and compatible plotters. The plotter must accept data in HP-RTL format. This is a subset of the HP-GL format and is supported by HP DesignJet plotters as well as some other makes of plotter..

The plotting feature bypasses the Windows driver for the plotter. This is necessary to get around the page size limitations. As a result, the settings in the driver do not affect log plotting (e.g. margins, rotation, scaling, color control, print quality). However, you can control many of these settings directly on the control panel of most plotters.

Windows Vista does not allow you to save files in the Program Files folder unless you are running Notepad with Administrator Privileges. Even if you are logged in as an Administrator, Notepad must be explicitly launched to have Administrator rights.

To do this, browse to the WellSight installation folder (usually C:\Program Files\WellSight Systems"). Right click on ABBREV.TXT and choose "Run as Administrator" from the pop-up menu. Now you will be able to edit and save your abbreviations.

2008-10-28 Update: As of Version 6.2h this file is now installed in a location that can be modified by users with standard privileges.

• For Windows Vista: C:\ProgramData\WellSight Systems
• For other Windows: C:\Documents and Settings\All Users\WellSight Systems

It is easy to add a reference line in your curve track at zero or any other value for that matter. Simply add a curve in Layout Designer with no units and a space character for its name, i.e. " ". Now Edit Curve Data, select the new (unnamed) curve and click Power Edit. Specify your log's entire depth range and set the value to zero (or whatever). You may need to adjust the curve scale for the reference line and you can edit the line's thickness, color and other properties as needed.

How can I display all the legends and scales for 10 curves in a Curve Track?

Currently, only the first 7 curves can be displayed correctly in the legend of the Track Header. This is a limitation that will be remedied in a future release. In HORIZONTAL.LOG, a work-around for this problem that may work for you is to make the track wider.

A similar problem in HORIZONTAL.LOG is that if you have too many curves with separate scales, the scale names and values will overlap. If all the curves have the same scale, the solution is to use one set of scales for all curves. In Layout Designer, uncheck "Separate Scales" for the Curve Layer.

Our recommendation is to use PDF to view logs on portable devices.

To perform curve conversions beyond what the Power Data Entry dialog supports, simply export your curve data to a .DAT file (File menu|Export|Curve Data), open it in Excel or another spreadsheet program, perform the conversion there, then re-import the data into STAR.LOG (File menu|Import|Curve Data).

No, pasting numeric data is not supported. However, you can easily import Data Curve or Survey data from a comma- or TAB-delimited ASCII file. See topic "Import" in the on-line help.

You can use File > Export > Log Image to generate a TIFF or JPEG image file which you can then preview in any image viewing program, such as Windows Picture and Fax Viewer.

Microsoft Office installs a virtual printer called Microsoft Office Document Imaging. To preview your log, print it as usual but select the Microsoft Office Document Imaging printer.

If you do not have this component of MS Office on your computer, you can use Adobe Acrobat or another PDF printer driver to preview your log.

You can create a PDF file of your strip log using Adobe Acrobat. (WellSight has tested Acrobat versions 5 and 7. Other versions may also work.)

To create a PDF document:

• In STAR.LOG, select File Menu > Print
• Choose the Acrobat Distiller "printer".
• Set the page width to suit your log (e.g. 8.5x11, 11x17, or custom). Note that the page length does not need to be the length of your log. In fact, keeping the page length to a standard length like 11" or 17" will ensure that your PDF document can be printed on most printers.
• You may also need to ensure that the fonts are included in the PDF. In Acrobat 7, open the Adobe PDF Document Properties dialog (via Print Setup) and make the following settings:
  • On the Paper/Quality tab click Advanced
    • Under Graphic > Image Color Management set TrueType Font = Download as Softfont
    • Under Document Options > PostScript Options set TrueType Font Download Option = Bitmap
  • On the Adobe PDF Settings tab
    • Uncheck "Do not send fonts to "Adobe PDF"
• Print the document. You will be prompted for a file name for the PDF file.

To print the PDF file:

• Open the PDF file in either Adobe Acrobat or in the free Adobe Reader.
• Select the printer you wish to use. Configure it to print continuously (e.g. choose banner mode).
• Ensure that any print settings that would Scale, Shrink, Expand, Rotate, or Center your printout are disabled.
• Print.

Note: While all PDF drivers should work correctly with WellSight programs, we are not able to offer support for PDF drivers other than Adobe.

Yes, simply double-click on the log file in either Windows Explorer, My Documents, or your email program.

If Windows is unable to find the right program to open the log file, try uninstalling and re-installing the WellSight program.

Yes.

Version 6 has a feature that allows you to export the log image as either a TIFF image file or a JPEG image file.

Often, ROP, Gas, or Gamma data are provided in an ASCII (plain text) file. In order to import these files, all header and footer information must first be removed as follows:

• Open the ASCII file in your word processor.
• Delete all text except for the actual columns of numeric data.
• Save the data file as a "text file".
• Now you will be able to import the data.

If you want to calculate net pay, from Gamma Ray for example, you can temporarily change your scale so the maximum GR reading is one full deflection of the curve (0 to 45 API unit).

Then simply count and add up the meters in the interval with no cross hatching, and you have your net pay. Now switch the GR scale back to the standard 0 to 150 API units.

If you want to create a lithology bed less than the standard interval (e.g. 0.5 m or 2 ft at 1:240), simply place several stringer symbols side by side.