You can search the entire WellSight FAQ using your web browser's search function.

• Scroll to the top of the FAQ page and click somewhere near the top.
• In Internet Explorer 6, select Edit Menu|Find (on this page).
• Enter your keyword.
  • For best results enter part of a word that will match all variations. E.g. enter "etwork" to match "network", "Network", and "networks".
• Press Find Next to find the first/next instance of your keyword.

Yes. STRIP.LOG, MUD.LOG, HORIZONTAL.LOG, and Log Manager can all be evaluated for 30 days before purchasing them. LOG.ANALYSIS can be evaluated for 10 days. The evaluation uses Electronic Licensing to enable you a one-time evaluation period.

Go to the Download page and select the appropriate program to download and install. The first time you run the product, it will automatically start your evaluation period.

Be sure to purchase your product before the evaluation period runs out to avoid an interruption in your ability to run it. If you wish to use a Hardware Key for your product, be sure to order at least one week before the evaluation ends.

Note that the WellSight Log Viewer does not require a license and is available free of charge.

Yes. Contact WellSight to arrange an extension to your evaluation period.

WellSight does not support any 64-bit version of Windows. However, it is our understanding that our products may work on 64-bit Windows in 32-bit emulation mode.

1. Go to the Download page.
2. Navigate to the download button for the desired product and click it.
3. Complete the download form and click Download Now.
4. Specify a location on your hard disk to save the download file.
5. Locate the download file with Windows Explorer and double-click on it.
6. A message will ask you if you want to install the program.
7. Click Yes to install the program and follow the instructions. Click Next for any pages of the installation wizard about which you are unsure.
8. After the program has been installed, you can safely delete the download file.

Which Product?

Which Version of STAR.LOG do I need?

Version 6 of STAR.LOG can be used with or without a hardware key. The version without a hardware key uses an electronic license system instead. There are separate versions of each STAR.LOG product (STRIP.LOG, MUD.LOG, and HORIZONTAL.LOG) for use with a hardware key vs. electronic licensing.

To install the electronic license version instead of the hardware key version:

• In the Control Panel, run Add/Remove Programs (Programs and Features, in Vista).
• Find WellSight Systems STAR.LOG 6 and click Change.
• When prompted to Modify, Repair, or Remove, choose Modify.
• On the Custom Setup window, use the pull-down menus to disable the installed product(s) under HASP HL and click Next.
• Repeat the above procedure, this time enable the product(s) under CrypKey. Be sure to also enable the appropriate CrypKey driver for your version of Windows (Vista or other).

To switch to the hardware key version, follow the procedure above, disabling the CrypKey product(s) and driver first, then enabling the HASP HL product(s).

Note: you should only have one type of version (hardware key or electronic license) of your product(s) installed at one time.

Yes. Version 5 and 6 install in separate locations such that they can both be installed at once. Desktop icons for Version 6 identify their major version (e.g. "STRIP.LOG 6"). On the Start Menu, Version 5 programs appear in a program group called "WellSIght Systems V5", and Version 6 programs appear in a program group called "WellSIght Systems V6".

Note: Shortcuts for Version 5 programs only identify their major version (e.g. "STRIP.LOG 5") for the latest release of Version 5. Earlier versions simply say, e.g. STRIP.LOG.

Yes, when using a hardware key for your license, or for the WellSight Log Viewer, which does not require a license.

No, when using an electronic license you must install your WellSight product directly on a real computer running a supported version of Windows. This applies to both stand-alone and network installations.

Version 6 of STAR.LOG as well as the latest Version 5.x automatically create shortcut icons on your desktop when you install them.

If you are using an earlier Version 5.x without shortcuts, we recommend that you upgrade to the latest Version 5.x to get this and other benefits.

If your shortcut gets deleted you can restore it as follows:

• In the Control Panel, run Add/Remove Programs (Programs and Features, in Vista).
• Find the entry for your product, e.g. WellSight Systems STAR.LOG 6, and click Change/Remove.
• When prompted to Modify, Repair, or Remove, choose Repair.
• Click Next and complete the setup wizard.

WellSight programs automatically configure Windows to launch the appropriate program when you double-click on a strip log file. This is done when you install the program by associating the log file name extension (e.g. .SLG, .HL6) with the program. However, this association can be changed on you, e.g., by other software being installed.

To re-establish the file name extension associations for a WellSight program:

• In the Control Panel, run Add/Remove Programs (Programs and Features, in Vista).
• Find the WellSight program, e.g. "WellSight Systems STAR.LOG 6", and click Change/Remove.
• When prompted to Modify, Repair, or Remove, choose Repair.

Sometimes the default associations are not what you want. For example, you may want your vertical log files to be opened by MUD.LOG, but any horizontal log files should be opened by the WellSight Log Viewer. To change the default file name extension associations:

• Right-click on a log file and select Open With > Choose Program.
• Select or Browse to the WelSight program file, e.g. "C:\Program Files\WellSight Systems\Log Viewer 6\Viewer.exe".
• Check "Always Use the Selected Program" and click OK.

Yes. A number of our customers have reported that they have successfully used our products on operating systems other than the supported versions of Windows. Techniques included:

• Dual-boot systems with more than one operating system installed. Newer Intel duo Macs support this.
• Windows Emulators.
• Virtual Machines, e.g. Parallels for Max OS X.

For STAR.LOG programs, install the hardware key version and configure the Windows emulator or VM to access its USB port.

Note: You cannot use an electronic license on virtual machines. Therefore, WellSight Log Manager cannot be used via the following procedure.

If you encounter error messages while downloading and installing WellSight Systems products, try the following steps:

• Restart your computer.
• Login as a user with administrator privileges.
• Check the Add/Remove Programs (Programs and Features, in Vista) applet for any WellSight Systems entries and uninstall them.
• Download the installation program (e.g. starlog_61.exe) to an empty folder and run it from there.

If the problem continues, submit a Problem Report Form, being sure to include the following information:

• The exact error message(s) displayed.
• When the error message(s) are displayed. E.g. during the download, during the installation, or when you run the program.
• The file size (in bytes) of the downloaded installation program.
• The exact, numerical Windows version (found under Control Panel|System) number and Service Pack level (displayed during Windows startup).

Error messages may be displayed by the Microsoft WIndows Installer (MSI). For example,

Error 1931. The Windows Installer server cannot update the system file C:\... (some windows file) . . .

If this happens, record the exact and complete error message to send to WellSight. You can sometimes press Cancel and the installation will complete anyway. However, afterward, you may not be able to run the WellSight program you just installed. Instead, you receive a message telling you that the HASP driver may not be installed. If this happens, see Hardware Key Problems.

When I try to un-install a WellSight product using the Add/Remove Programs applet in the Control Panel, I get an error message saying that it cannot find an MSI file.

First, Restart Windows and try installing the product again from the setup program. You may be prompted to Modify/Remove/Repair the installation. Choose Remove. This should un-install the WellSight product.

If this doesn't work, then you may try the following advanced procedure. Caution: The following procedure involves editing the Windows Registry database. You are strongly advised to consult with a Windows systems expert to perform this procedure. In addition, you are strongly advised to backup the Windows Registry before this procedure is carried out.

• Backup the Windows system registry. Consult a Windows systems expert or the Windows on-line help for details. If you are not able to do this, do not precede with this procedure.
• Note the full name of the product you want to uninstall. It is the name that appears in the Add/Remove Programs applet. It will also appear in the title bar of each window when you run the setup program and in error messages related to installing and uninstalling the product. Example full product names are:
  • WellSight Log Viewer
  • WellSight Log Viewer V5
  • WellSight Log Viewer 6
  • WellSight Systems
  • WellSight Systems V5
  • WellSight Systems STAR.LOG 6
  • LOG.ANALYSIS
• Run the windows registry editor:
  • Click the Start Button
  • Choose Run
  • Type: regedit and click OK.
• Select Edit Menu > Find and search for the full product name
  • Depending on the version of Windows and the WellSight product and version, you may find several different instances of the full product name
  • Find the instance that is in one of the following locations:
    • HKEY_CURRENT_USER\Software]Microsoft\Installer\Products
    • HKEY_LOCAL_MACHINE\software\classes\installer\products
  • Delete the entire Node that contains the Key with the full product name as its value. This Node's label is a long alpha-numeric string and it is located directly under the Products node.
• Re-run the setup program for the WellSight product.

Major Upgrades

A major upgrade has a higher major version number (e.g. from 5.3 to 6.0).

To upgrade to the next major version:

• Backup any strip log files and other data files that you have created in the installation directory.
• Uninstall the old version. While this is not necessary, it is recommended unless you need to use both versions. If you don't uninstall the old version, then both versions will be available.
• Download and install the new version.
• Purchase the upgrade license for the new product version.
• Either:
  • Upgrade your hardware key.
• Or:
• Upgrade your electronic license.

Maintenance Updates

You can update to a maintenance release with the same major version number (e.g. from 6.0 to 6.1) without upgrading your electronic license or your hardware key. In this case, install the new product version over the old one. There is no need to uninstall the old version.

Note: There are different procedures for upgrading to Version 6 and upgrading to Version 5. Follow the appropriate procedure below for the version you are upgrading to.

Note: This process is part of the larger procedure to upgrade your product.

Upgrading to Version 6 or Renewing your Version 6 License

To use a hardware key with STAR.LOG 6, you require a black USB key. If you have a purple USB key, a white parallel port key, or other hardware key contact WellSight Systems to arrange a key exchange.

To upgrade your black USB key:

1. Ensure that your black USB key is connected to your computer.
2. Install STAR.LOG 6 on the computer if it is not already there.
3. Select Start Menu > WellSight Systems 6 > HASP License to run the Remote Update System utility that will gather information about your hardware key to be sent to WellSight. (If this menu item is not present, you may not have the latest version of STAR.LOG 6 installed. Either install the latest version or run C:\Program Files\WellSight Systems\hasp\hasprus.exe .)
   
   
   
4. Select the "Collect Key Status Information" tab.
5. Click on "Collect Information". You will be prompted for a location to save the key information. We suggest that you save it to your Desktop and name it with your name or your company's name. E.g. "drillco" or "johndoe".
6. Now attach the key information file to an email and send it to info@wellsight.com.

Call WellSight to arrange payment for your upgrade. WellSight will email you back a license file. When you receive this email:

1. Save the license file to your Desktop.
2. Run the HASP License utility again (see above).
3. Select the "Apply License Update" tab.
   
   
   
4. Click on the browse button, ". . .", and open the licence file.
5. Click "Apply update".

Upgrading to Version 5

Download and install STAR.LOG Version 5.

Now that the program you wanted is installed open it using Start | Programs | WellSight V5, as in V4 you'll see your LOGIN screen select OK. This will bring up the following confirmation message:

Selecting "Yes" brings up the following message (your codes will differ):

Copy and paste both of the Key ID Codes into an email and send them to info@wellsight.com. Your "Upgrade Request" will be processed and an email reply will be sent to you with your Upgrade Authorization Code. Copy & Paste the upgrade authorization code into the "Authorization Code" field.

Click OK and you hardware key upgrade is complete.

STRIP.LOG, MUD.LOG, and HORIZONTAL.LOG use a hardware key that attaches to the USB port or printer port of your computer. This hardware key (also called a HASP, bit-lock or dongle) controls which versions of which products are authorized to run.

STRIP.LOG, MUD.LOG or HORIZONTAL.LOG may display one of these messages (or one similar) when it cannot recognize the hasp hardware key on your computer.

"Hardware key cannot be found"

"The hardware key did not respond correctly"

"No answer from the NetHASP server"

"HASP Error (15)"

"Cannot open HASP driver"

WellSight uses a license management system called CrypKey. This system does not require any special hardware (such as a hardware key). Instead, Crypkey uses an alpha-numerical code called a Site Key which is unique to your particular computer.

Note: For upgrading, this process is part of the larger procedure to upgrade your product.

When you run the product a small splash window appears initially for a second or two. Press ENTER while this splash window is displayed to open the License Configuration window (shown at right).

The License Configuration window displays an alpha-numeric code called your Site Code. Select the entire Site Code with the mouse then select Copy from the context menu using the right mouse button. Click on WellSight’s email address and send us an email containing your Site Code, company name and phone number. Call our office to arrange payment for your license. We will send back an email containing your Site Key which you copy and paste into the Site Key field of the License Configuration window. Click Validate and you’re off and running.

Yes, however to license two products, say STRIP.LOG and HORIZONTAL.LOG at the same time, you must configure them one at a time. For example:

• Run STRIP.LOG, press Enter when the CrypKey splash window appears.
• Copy the site code from the License Configuration window and send it to WellSight.
• When you get the site key from WellSight, enter it into the License Configuration window.
• Now repeat the process for HORIZONTAL.LOG.

It will not work to generate both site codes and send them to WellSight at the same time. If you do, then one or both of the site keys will display the error message:

"The key you entered was not a valid Site Key."

If this happens, contact WellSight to arrange a new site key(s).

Yes. Install the product on a computer that is running Window 2000/XP/2003. This computer will act as the license server. When you purchase the product you will be given a special Site Key that will enable other computers on the network to run the product using the license on the license server. The Site Key will enable a maximum number of computers to run the product at one time.

For terminal servers, each workstation requests a license from the TS, so the same maximum number of concurrent users are allowed.

Note: the following procedure is new as of Version 6.1a. Users with versions older than 6.1a should upgrade to the latest version.

Network Server Installation

1. Install the product on the license server, selecting the Network Server option.
• For the WellSight Log Manager, choose the Network Server setup type.
• For STAR.LOG, choose the Custom setup type then ensure that the Network Server feature is selected and that the Network Client feature is not.
2. Run the product on the license server and obtain a Network Site Key from WellSight.
3. Install the Network Site Key.
4. Run the Network License Manager from the WellSight Systems program group on the Start menu.
5. Click New Server Wizard to create a license server.
6. Click Browse and select the appropriate License Tag File:

   Product	License Tag File
   Log Manager 6	C:\Program Files\WellSight Systems\Log Manager 6\VIEWER.EXE
   STRIP.LOG or MUD.LOG	C:\Program Files\WellSight Systems\StarLog 6\VERT.LIC
   HORIZONTAL.LOG	C:\Program Files\WellSight Systems\StarLog 6\HORZ.LIC
   Note: For WIndows Vista, the above files are located in C:\ProgramData, instead of C:\Program Files

7. On the subsequent pages of the New Server Wizard, specify the Domains, Workgroups, Machines (workstations), and Users that can access licenses from this server.
8. See NLM.pdf in the installation folder for more details.
9. For more advanced network license management, run the Enterprise License Manager. See ELM.pdf in the installation folder for more details.
10. Ensure that the product runs directly on the server.

Network Client Installation

1. Install the product on the workstation, selecting the Network Client option.
   • For the WellSight Log Manager, choose the Network Client setup type.
   • For STAR.LOG, choose the Custom setup type then ensure that the Network Client feature is selected and that the Network Server feature is not.
2. Run the Client License Configuration tool from the WellSight Systems program group on the Start menu. Use this tool to select the domains, workgroups, or servers from which to obtain network license seats. See CLC Wizard.pdf in the installation folder for more details.

Notes:

• A Site Key is not required on each networked workstation, just on the license server.
• If a network user runs the program on a workstation without installing the Network Client feature, this will activate a one-time 30-day trial license on the workstation. Network administrators should not allow workstation users to run in this mode as it will lead to confusion when the trial license expires. If this happens, install the Network Client feature using Add/Remove Programs (Programs and Features in Vista) and the workstation will access the network license server.

Yes. The process is called transferring your license. You can transfer your license from one computer to another using a floppy diskette, a USB memory device, or a network.

To transfer your licence using a removable device (diskette or USB memory device):

• Install a copy of the product on the new computer.
• Open the License Configuration window on both computers. (Run the WellSight program and press ENTER while the initial splash window is displayed.)
• On the new computer:
  • Insert the removable device.
  • Select Transfer into Computer from the License menu.
  • Specify the location of the removable device (e.g. A: for floppy diskette, E: for a USB memory device).
• On the old computer:
  • Insert the removable device.
  • Select Transfer out of Computer from the License menu.
  • Specify the location of the removable device.
• Now, back on the new computer:
  • Insert the removable device.
  • Select Transfer into Computer from the License menu again.
  • Specify the location of the removable device.

To transfer your licence via a network:

• Install a copy of the product on the new computer.
• Ensure that the old computer has write-access to the product directory on the new computer.
• On the old computer:
  • Open the License Configuration window. (Run the WellSight program and press ENTER while the initial splash window is displayed.)
  • Select Transfer to Directory from the License menu.
  • A File Open dialog will open and prompt you for the new license file (e.g. VERT.LIC, HORZ.LIC, VIEWER.EXE).
  • Locate the named license file in the product directory on the new computer (e.g. \\new-computer\wellsight\StarLog 6, where 'wellsight' is a network share to C:\Program Files\WellSight Systems\ on new-computer).
  • Click Open. The license will be transferred to the new computer.

In Windows 98, defragmenting your hard disk can break your CrypKey license. To avoid this happening, either configure your defragmenting tool to leave the WellSight folder (and all sub-folders) alone, or temporarily transfer your license to another computer while you defragment.

Windows 2000, XP, and 2003 do not have this problem.

No. As long as the upgraded product is installed in the same folder, your license will continue to work.

You can remove any non-system and non-hidden files. I.e., you can remove anything out of the application directory except the *.rst, *.ent, *.41s, *.key files. These are the CrypKey license files. If anything happens to these files, your license will be lost.

This error message is displayed when the CrypKey driver has not installed and started correctly. The quick solution is to uninstall STAR.LOG or Log Manager and reinstall it.

If this doesn't solve the problem, you can manually uninstall the CrypKey driver and reinstall it. Note this is an advanced procedure recommended for expert users only.

• Open a cmd prompt window and cd to "C:\Program Files\WellSight Systems\StarLog 6" or "...\Log Manager 6".
• Run "setupex /U".
• Restart your computer.
• Open a cmd prompt window and cd to the same directory.
• Run "setupex".
• Open Control > Administrative Tools > Services and verify that the "CrypKey License" service is running.

Yes. Any of the STAR.LOG 6 products and the WellSight Log Manager can be run over a network using an Electronic License. The license allows a maximum number of workstations to use the product at one time. This licensing method is sometimes referred to as "floating seat" licensing because a single license can "float" from one workstation to another. This affords a greater level of flexibility for your corporation and requires fewer licenses to enable all of your users.

Contact WellSight for network license pricing information.

Yes. An Electronic Network License is required to run on Windows 2003 Server, Citrix, or another Terminal Server.

When shopping for a printer to use with your WellSight Systems product, take the following into consideration:

• Do you require continuous feed (either tractor feed or pressure feed)?
• What is the maximum length of log you will be printing (some printers support continuous feed printing, but with a maximum number of pages)?
• Do you require color?
• Will you also be using the printer to print black and white documents? If so, look for a printer that has a separate black ink cartridge to reduce operating costs.
• Will you be moving the printer around a lot, e.g. to the field? If so, be sure that the printer is rugged enough.
• How long is the warrantee period and is there a local service shop?
• Before you buy, try it out. Take your notebook computer or a CD of the software to the store and try printing a sample log. Check for the speed, noise, ruggedness, and quality of output.
• Do not automatically buy the cheapest printer. First determine what the operating costs will be, particularly ink cartridges.
• Ask your salesman for a copy of the latest Windows printer driver software on CD. The version that is in the box is usually out of date and may have problems that have been fixed in the latest driver version. Alternatively, you can download the latest driver from the manufacturer's website.

The following printers have either been tested by WellSight or have been recommended by our customers. They each support continuous printing of WellSight logs. If a printer is no longer available in stores, you may try buying directly from the manufacturer's website, or looking for a pre-owned printer through, e.g., eBay.

If you have found a printer or plotter that works well with our products, please send us the make and model so we can share the information with others. If you are the first to identify a particular printer model, we'll reward you with an extra 3 months on your current license for one product.

If you are having trouble getting your log to print continuously with no break between pages, check the printer setup for "scaling", "page length" or "margin" settings. Be sure that the page length is 11" and the top and bottom margins are zero, or as close as possible to zero. Set scaling to "none" or "100%". Some printers require you to choose "banner" mode both in the printer setup dialog and on the printer itself.

Printing problems are almost always caused by system configuration problems. Please go through the following suggestions to help identify the source of the problem. Each bulleted item is a complete suggestion. Try printing again after each suggestion.

• Turn your computer and printer off for a minute then turn them on.
• Exit all programs except for WellSight's.
• Update to the latest printer driver from the printer manufacturer's web site.
• Check for disk space on your system disk (the disk where your Windows or WinNT folder is - usually C:). Large logs can temporarily require 100 MB or more of disk space to print.
• Turn off spooling. Open Start Menu|Settings|Printers or Start Menu|Printers and Faxes, select your printer, and choose File Menu|Properties. On the Details or Advanced tab under Spool Settings choose Print directly to printer.
• See if you can print:
  • anything from a standard Windows program (e.g. Notepad, Paint)
  • other log files (e.g. the default log or WSI's sample logs)
  • your log file with an earlier version of WSI's program
  • to another printer
  • to the same printer from another computer
  • at a different quality or dots-per-inch resolution
  • with color turned on or off
• Try different printer emulation modes if your printer supports them
• Change printers - see our current suggestions

The WellSight Log Manager supports plotting to HP DesignJet and compatible plotters. The plotter must accept data in HP-RTL format. This is a subset of the HP-GL format and is supported by most, if not all, HP DesignJet plotters.

The plotting feature bypasses the Windows driver for the plotter. This is necessary to get around the page size limitations. As a result, the settings in the driver are not available (e.g. rotation, scaling, color control, print quality). However, you can control many of these settings directly on the control panel of most plotters.

STAR.LOG attempts to save an AUTOSAVE file once every 10 minutes.
If that file exists, but is read-only, or the directory containing it is
read-only, then you will get this error message.

If you have more than one instance of STAR.LOG running each instance would attempt to write an AUTOSAVE.SLG file every 10 minutes. If one instance tries to open the file while another instance is writing it, this could also cause the first error message.

This problem can be compounded if your computer is allowed to stand-by or hibernate. If this happens, then the internal timers in both instances of STAR.LOG might be synchronized when your computer awakes.
Then when the two instances try to save to the same autosave file at
once, one begins writing while the other is unable to create the file.

WellSight is investigating possible solutions, but in the meantime we suggest the following work-arounds:

• Only run one instance of STAR.LOG.
• Shut down STAR.LOG (at least all instances but one) before allowing your computer to stand-by or hibernate.
• If you need two or more instances, open log files from different folders
  or save them to different folders. This way they will be saving different
  autosave files.

It is easy to add a reference line in your curve track at zero or any other value for that matter. Simply add a curve in Layout Designer with no units and a space character for its name, i.e. " ". Now Edit Curve Data, select the new (unnamed) curve and click Power Edit. Specify you log's entire depth range and set the value to zero (or whatever). You may need to adjust the curve scale for the reference line and you can edit the line's thickness, color and other properties as needed.

How can I display all the legends and scales for 10 curves in a Curve Track?

Currently, only the first 7 curves can be displayed correctly in the legend of the Track Header. This is a limitation that will be remedied in a future release. In HORIZONTAL.LOG, a work-around for this problem that may work for you is to make the track wider.

A similar problem in HORIZONTAL.LOG is that if you have too many curves with separate scales, the scale names and values will overlap. If all the curves have the same scale, the solution is to use one set of scales for all curves. In Layout Designer, uncheck "Separate Scales" for the Curve Layer.

Our recommendation is to use PDF to view logs on portable devices.

To perform curve conversions beyond what the Power Data Entry dialog supports, simply export your curve data to a .DAT file (File menu|Export|Curve Data), open it in Excel or another spreadsheet program, perform the conversion there, then re-import the data into STAR.LOG (File menu|Import|Curve Data).

No, pasting numeric data is not supported. However, you can easily import Data Curve or Survey data from a comma- or TAB-delimited ASCII file. See topic "Import" in the on-line help.

Microsoft Office installs a virtual printer called Microsoft Office Document Imaging. To preview your log, print it as usual but select the Microsoft Office Document Imaging printer.

If you do not have this component of MS Office on your computer, you can use Adobe Acrobat or another PDF printer driver to preview your log.

You can create a PDF file of your strip log using Adobe Acrobat. (WellSight has tested Acrobat versions 5 and 7. Other versions may also work.)

To create a PDF document:

• In STAR.LOG, select File Menu > Print
• Choose the Acrobat Distiller "printer".
• Set the page width to suit your log (e.g. 8.5x11, 11x17, or custom). Note that the page length does not need to be the length of your log. In fact, keeping the page length to a standard length like 11" or 17" will ensure that your PDF document can be printed on most printers.
• You may also need to ensure that the fonts are included in the PDF. In Acrobat 7, open the Adobe PDF Document Properties dialog (via Print Setup) and make the following settings:
  • On the Paper/Quality tab click Advanced
    • Under Graphic > Image Color Management set TrueType Font = Download as Softfont
    • Under Document Options > PostScript Options set TrueType Font Download Option = Bitmap
  • On the Adobe PDF Settings tab
    • Uncheck "Do not send fonts to "Adobe PDF"
• Print the document. You will be prompted for a file name for the PDF file.

To print the PDF file:

• Open the PDF file in either Adobe Acrobat or in the free Adobe Reader.
• Select the printer you wish to use. Configure it to print continuously (e.g. choose banner mode).
• Ensure that any print settings that would Scale, Shrink, Expand, Rotate, or Center your printout are disabled.
• Print.

Yes, simply double-click on the log file in either Windows Explorer, My Documents, or your email program.

If Windows is unable to find the right program to open the log file, try uninstalling and re-installing the WellSight program.

Yes for Version 6 products on all supported versions of Windows.

For Version 5 products:

• Yes for Windows 2000 and XP. See the procedure for configuring the shortcut.
• No for Window 95, 98, ME and NT4. These versions of Windows do not correctly pass the required command-line argument to STAR.LOG 5.

Version 6 has a feature that allows you to export the log image as either a TIFF image file or a JPEG image file.

Often, ROP, Gas, or Gamma data are provided in an ASCII (plain text) file. In order to import these files, all header and footer information must first be removed as follows:

• Open the ASCII file in your word processor.
• Delete all text except for the actual columns of numeric data.
• Save the data file as a "text file".
• Now you will be able to import the data.

If you want to calculate net pay, from Gamma Ray for example, you can temporarily change your scale so the maximum GR reading is one full deflection of the curve (0 to 45 API unit).

Then simply count and add up the meters in the interval with no cross hatching, and you have your net pay. Now switch the GR scale back to the standard 0 to 150 API units.

If you want to create a lithology bed less than the standard interval (e.g. 0.5 m or 2 ft at 1:240), simply place several stringer symbols side by side.