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The WellSight Systems FAQ
The answers to many of the questions, issues, and problems that
our customers have encountered can be found in our FAQ.
Please take the time to review this valuable resource.
WellSight Systems Customer Support Policy
Each individually sold WellSight product is backed up by two hours
of free telephone support. Support beyond two hours is available
at an hourly rate.
For corporate clients with multiple licenses, support requests
should be directed to a designated contact within your organization.
If that contact person is not able to resolve your issue, they
should be the one to contact WellSight.
WellSight Systems is a small company that strives to provide high
quality products at reasonable prices. We have made our best efforts
to make our software products easy to learn and to use. WellSight
Systems is not responsible for providing support for problems with
your computer, Microsoft Windows, or software from other companies.
Before Contacting WellSight
If you encounter a problem with one of our products, we ask that
you follow some simple steps toward solving the problem before contacting
us. Often these steps can help you to resolve a problem faster than
by contacting us.
- Restart your computer and printer (for printing problems) and
determine whether the problem persists.
- Upgrade to the latest version of
the WellSight Systems product.
- Review the README file, tutorial, on-line help and other documentation
for the product.
- Review our FAQ.
Contacting WellSight Systems for Support
Follow the steps under Before
contacting WellSight Systems
Complete a Problem Report Form and submit it via
the Web, email or fax - WellSight Systems may not be able to assist
you without a completed Problem Report Form.